I have been interested in a Portafilter for quite some time and went to the store in Düsseldorf for the first time about two months ago for advice.
We were received in an extremely friendly manner and given expert advice. We were shown how a portafilter works directly on the machine and were subsequently convinced of the taste of the espresso. I went home well informed and had a specific model in mind.
In the last week, I had checked out the online store at Espresso Perfetto and came across an attractive offer in the B-ware section. I called the hotline on Friday and was able to discuss my questions directly with the colleagues who had the machine on site. In an uncomplicated and flexible manner, I was offered the opportunity to inspect the machine one day later directly in the warehouse (which is actually closed to customers on Saturdays) and then decide on site.
On Saturday, we received a warm and friendly welcome from Sohel - who already knew we were coming. He took a lot of time, showed us around the warehouse and the workshop, where we could take a look at the Portafilter from the inside, and gave us useful information as well as quite a few tips & tricks. Finally, I was able to inspect the machine I had previously selected online and was just totally happy. The machine, which was classified as B-goods, was virtually new and had only been returned by a customer. At this point, many thanks again to the entire team of Espresso Perfetto and especially to Sohel!
I took the machine and a few accessories directly with me and was able to start my career as a hobby barista on the weekend :-)
Conclusion: Absolutely recommended - I'll definitely be back!