Right of Withdrawal
A. Cancellation Policy
Introduction
Consumers have a right of withdrawal under the following conditions, where a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity:
Right of Withdrawal
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period is 14 days from the day on which you, or a third party designated by you (other than the carrier), took possession of the last item.
Notwithstanding the foregoing, in the case of a contract for the regular delivery of goods over a specified period, the cancellation period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the first item.
To exercise your right of withdrawal, you must notify us (Espresso Perfetto GmbH, Heinrich-Hertz-Str. 27 A, 40699 Erkrath, Germany, Tel.: 021130142500, Fax: 021130142501, Email: info@espressoperfetto.de) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by mail, fax, or email). You may use the attached model withdrawal form for this purpose, but this is not mandatory.
You can also exercise your right of withdrawal online on the website at the following URL: https://espressoperfetto.de
To meet the deadline for exercising your right of withdrawal, it is sufficient to send notification of your intention to exercise this right before the withdrawal period expires.
Consequences of the revocation
If you cancel this contract, we must refund all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without delay and no later than fourteen days from the day we receive notice of your cancellation of this contract. We will use the same payment method for this refund that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first.
You must return or hand over the goods to us immediately, and in any case no later than fourteen days from the date on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period expires.
You are responsible for the direct costs of returning the goods. For goods that, due to their nature, cannot normally be returned to us by mail (freight-only items), the direct costs of return are estimated at a maximum of approximately 50 euros per item.
You are only liable for any loss in value of the goods if such loss is attributable to handling of the goods that goes beyond what is necessary to ascertain their nature, characteristics, and functioning.
Exclusion or early termination of the right of withdrawal
The right of withdrawal does not apply to consumers who, at the time the contract is concluded, are not citizens of a Member State of the European Union and whose sole place of residence and delivery address, at the time the contract is concluded, are located outside the European Union.
Related-Party/Financed Transactions
If you finance this contract with a loan and later rescind it, you are no longer bound by the loan agreement either, provided that both contracts form a single economic unit. This is particularly likely to be the case if we are also your lender or if your lender relies on our involvement for the financing. If we have already received the loan when the revocation takes effect or upon return of the goods, your lender shall assume our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the revocation or return. The latter does not apply if the present contract concerns the purchase of financial instruments (e.g., securities, foreign exchange, or derivatives). If you wish to avoid a contractual obligation to the greatest extent possible, exercise your right of withdrawal and also rescind the loan agreement if you are entitled to a right of withdrawal for that as well.
General Information
1) Please avoid damaging or soiling the merchandise. Please return the merchandise to us in its original packaging, including all accessories and packaging materials. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against damage during shipping.
2) Please do not return the goods to us with shipping charges unpaid.
3) Please note that the aforementioned points 1–2 are not prerequisites for the effective exercise of the right of withdrawal.
B. Cancellation Form
If you wish to cancel the contract, please fill out this form and return it.
To
Espresso Perfetto GmbH
Heinrich-Hertz-Str. 27 A
40699 Erkrath
Germany
Email: info@espressoperfetto.de
I/We (*) hereby cancel the contract I/we (*) entered into for the purchase of the following goods (*) / the provision of the following service (*)
_______________________________________________________
_______________________________________________________
Ordered on (*) ____________ / Received on (*) __________________
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Name of the consumer(s)
________________________________________________________
Consumer(s)' Address
________________________________________________________
Signature of the consumer(s) (only for written notices)
_________________________
Date
(*) Delete as appropriate
