FAQ

If a portafilter machine or coffee grinder in our online store is marked with “PRE-ORDER NOW,” you can place a regular order and secure one for yourself from the next shipment.

Yes, if you would like to pick up your order in person, please indicate this in the order notes. If you pick up the order yourself, there will of course be no shipping charges.

Espresso Perfetto reservations once the order and payment have been received in full. In the event of overselling, you will be notified or receive a refund.

Orders placed through Espresso Perfetto also be picked up in person at the central warehouse located at Heinrich-Hertz-Straße 27a in 40699 Erkrath. The warehouse is open Monday through Friday from 9 a.m. to 4 p.m.

Espresso Perfetto the following payment methods: PayPal, credit card, SOFORT Überweisung, standard bank transfer, and Apple Pay—which works only on Apple devices that have Apple Pay set up.

Returns Espresso Perfetto accepted at Espresso Perfetto . However, the merchandise must be returned immediately, no later than 14 days after cancellation. When returned, the merchandise should be undamaged and, if possible, in its original packaging. The packaging chosen for the return shipment should ensure that the merchandise is not damaged during shipping.

The return period begins on the day you or a person designated by you (not the delivery person) took possession of the last item and ends 14 days later.

For regular deliveries over a specified period, the deadline ends 14 days after receipt of the first delivery.

This means that the cancellation period runs for exactly 14 days from that specific date, after which the right to return the item expires.

Under the right of withdrawal, the buyer is responsible for the return shipping costs.

We ship packages via DHL and UPS and charge €4.90 for each shipment within Germany.

Within Germany, we offer free shipping on orders of €80.00 or more.

For shipments within the EU, we charge a flat rate of €35 for a total weight of up to 28 kg.

If the package weighs more than 28 kg, the shipping costs for the respective destination country will be calculated at checkout.

Delivery within Germany usually takes 3–5 business days.

For shipments within the EU, please allow 5–7 business days for delivery.

Yes, Espresso Perfetto repair and maintenance services for espresso machines and grinders. Our experienced technicians and experts handle the repairs and use only genuine replacement parts. During the one-year warranty period for items purchased from our online store, repairs are free of charge if a malfunction occurs. All repairs are performed in-house in Düsseldorf and Erkrath. Warranty claims are given priority.

Yes, you can replace parts yourself, but you should definitely use genuine parts from the corresponding brand to avoid further damage. There are repair and maintenance kits available that make the replacement process easier.

First check whether the water level is correct, whether cleaning is necessary, or whether the grind sizeWhat is the grind setting? The grind setting refers to the size of the ground coffee particles produced by a coffee grinder. The grind setting is... If the problems persist, a replacement part may be defective and repair may be necessary. In this case, you can use our repair service at any time.

You can find replacement parts for your espresso grinder or portafilter machine in our online store. From hoppers to individual grinding discs, brew water distributors, and check valves, all the way to filter baskets, brew head gaskets, and much more—we have everything in stock.

If you have any questions, please feel free to call us at 0211 – 30 14 25 00. We’d be happy to assist you over the phone with our expertise on all things espresso and espresso preparation.

Feel free to contact our Espresso Perfetto by email at any time. You can reach us at the following email addresses:

Düsseldorf Flagship Store: bar@espressoperfetto.de

Erkrath Central Warehouse Online Store: shop@espressoperfetto.de

Düsseldorf Workshop: werkstatt@espressoperfetto.de

Service and Repair in Erkrath: service@espressoperfetto.de

You can find out how to descale your espresso machine in the blog post “Limescale? No, Thanks!” Here you’ll find tips and tricks to prevent limescale buildup in your espresso machine, and if your portafilter machine does end up getting scaled, there’s also a step-by-step guide with product recommendations.

You can find detailed recommendations on how to clean your espresso machine in the blog article "How to clean your espresso machine!" This article explains how and with which tools the individual components of your portafilter machine should be cleaned. These include components such as the steam wand, the brewing groupThe heart of every espresso machine—the brew group! The brew group forms the transition between the boiler and Portafilter. Here is... continue reading, the Portafilter brew screens, the drip tray, and hoses and pipes.

Espresso Perfetto 's Veneto Classico espresso beans Espresso Perfetto a balanced flavor profile with chocolatey notes and low acidity.

Espresso Perfetto 's 70/30 blend Espresso Perfetto an intense aroma and a pleasantly well-rounded flavor.

Cultura Classico espresso beans with a blend of 90% ArabicaThe Arabica bean is large and flat and has a more or less pronounced seam curve depending on its region of origin. With an average height... read more and 10% RobustaVisually, the Robusta bean can be recognized by its small, round shape and straight seam.
The a... read more offers a chocolatey flavor profile.

Often it is due to the grind sizeWhat is the grind size? The grind size refers to the size of the ground coffee particles that result from a coffee grinder. The grind size is..., the extraction timeDuring the extraction time, also known as the flow time, the water releases the aromas and flavors from the coffee beans. If the flow time is too long... continue reading or the water. A grind that is too coarse or a brewing time that is too short will increase the acidity.

With the blog post “Sour Coffee – Tips & Tricks!”, you’ll quickly figure out what the problem is and how to keep your espresso from tasting too sour.

A single-circuit machine has only one boiler, which is used alternately for brewing and steaming—it cannot do both at the same time. A dual-circuit machine also uses only one boiler, but routes the brewing water through a separate heat exchanger, allowing for simultaneous brewing and steaming.

For beginners, we recommend a single-circuit machine like the Profitec ! or the Quick Mill Pippa 04100. The technology is easy for beginners to understand, and the machines are sturdy and durable.

Yes—for anyone who makes multiple brews a day, regularly prepares milk-based drinks, or wants to experiment with light specialty coffee roasts. However, if you only make one espresso in the morning, you’ll hardly be able to take full advantage of a dual boiler in your daily routine.

A PID controller measures and regulates the boiler temperature in real time, maintaining it precisely at the set value. This ensures a stable brewing temperature over multiple brews—which is especially important for light roasts, which are sensitive to temperature fluctuations.

In dual-circuit systems, the water in the heat exchanger overheats between draws. A Blind brewA blind brew (or cooling flush) refers to the process of running brewing water through the brew group—without coffee grounds. This... read more —that is, briefly letting a small amount of water run through before the actual espresso—flushes out this superheated water and brings the temperature back to the optimal range.

The ideal range is between 90 and 94 °C. Dark roasts benefit from slightly lower temperatures (approx. 90–92 °C), while light roasts benefit from slightly higher temperatures (approx. 94–96 °C).

A vibration pump is more affordable, slightly louder, and perfectly adequate for home use. A Rotary pumpThe rotary pump is a type of pump built into espresso machines that essentially consists of a motor and a pump head. To ensure that an espresso... read more operates more quietly, more smoothly, and is more durable—it is found primarily in higher-priced machines and in professional settings.

Very important—and often underestimated. A high-quality grinder on a simpler machine generally produces better results than a poor-quality grinder on an expensive machine. If you have to allocate your budget, you should take both sides of the equation seriously.

Espresso Perfetto a comprehensive, hassle-free, in-house service from a single source. This includes: consultation, sales, service, and repairs.

Please feel free to contact our customer service team. We review each inquiry on a case-by-case basis.

Unfortunately, gift cards and discount codes cannot be applied to items that are already on sale. If you have a gift card but are still interested in a sale item, please feel free to contact our customer service team with the product link.

No, promotions and coupons cannot be combined. Items that are already on sale are excluded from discount promotions and coupons.

In this case, two discount codes were usually applied by mistake. Since multiple discount promotions cannot be combined, only the discount from one promotion is displayed at checkout.