FAQ

If a portafilter machine or coffee grinder in our online store is marked with “PRE-ORDER NOW,” you can place a regular order and secure one for yourself from the next shipment.

Yes, if you would like to pick up your order in person, please indicate this in the order notes. If you pick up the order yourself, there will of course be no shipping charges.

Espresso Perfetto reservations once the order and payment have been received in full. In the event of overselling, you will be notified or receive a refund.

Orders placed through Espresso Perfetto also be picked up in person at the central warehouse located at Heinrich-Hertz-Straße 27a in 40699 Erkrath. The warehouse is open Monday through Friday from 9 a.m. to 4 p.m.

In the Espresso Perfetto online store, you can pay via PayPal or bank transfer.

If you order online and select "Bank Transfer" as your payment method, you can pay with a debit card when you pick up your order in person.

Returns Espresso Perfetto accepted at Espresso Perfetto . However, the merchandise must be returned immediately, no later than 14 days after cancellation. When returned, the merchandise should be undamaged and, if possible, in its original packaging. The packaging chosen for the return shipment should ensure that the merchandise is not damaged during shipping.

The return period begins on the day you or a person designated by you (not the delivery person) took possession of the last item and ends 14 days later.

For regular deliveries over a specified period, the deadline ends 14 days after receipt of the first delivery.

This means that the cancellation period runs for exactly 14 days from that specific date, after which the right to return the item expires.

Under the right of withdrawal, the buyer is responsible for the return shipping costs.

We ship packages via DHL and UPS and charge €4.90 for each shipment within Germany.

Within Germany, we offer free shipping on orders of €80.00 or more.

For shipments within the EU, we charge a flat rate of €35 for a total weight of up to 28 kg.

If the package weighs more than 28 kg, the shipping costs for the respective destination country will be calculated at checkout.

Delivery within Germany usually takes 3–5 business days.

For shipments within the EU, please allow 5–7 business days for delivery.

We double-pack the machines. This means they come in the manufacturer’s original packaging plus an additional layer of protective packaging from Espresso Perfetto. As a result, the packages end up with dimensions that allow them to be shipped only via UPS.

Yes, Espresso Perfetto repair and maintenance services for espresso machines and grinders. Our experienced technicians and experts handle the repairs and use only genuine replacement parts. During the one-year warranty period for items purchased from our online store, repairs are free of charge if a malfunction occurs. All repairs are performed in-house in Düsseldorf and Erkrath. Warranty claims are given priority.

Our in-house technicians will take care of repairing your espresso machine or coffee grinder.

If a remote diagnosis is not possible, the device must be sent in. Return shipping costs for new devices and new shipments found to be defective, up to €23.99, will be reimbursed.

Yes, you can replace parts yourself, but you should definitely use genuine parts from the corresponding brand to avoid further damage. There are repair and maintenance kits available that make the replacement process easier.

First check whether the water level is correct, whether cleaning is necessary, or whether the grind sizeWhat is the grind setting? The grind setting refers to the size of the ground coffee particles produced by a coffee grinder. The grind setting is... If the problems persist, a replacement part may be defective and repair may be necessary. In this case, you can use our repair service at any time.

You can find replacement parts for your espresso grinder or portafilter machine in our online store. From hoppers to individual grinding discs, brew water distributors, and check valves, all the way to filter baskets, brew head gaskets, and much more—we have everything in stock.

If you have any questions, please feel free to call us at 0211 – 30 14 25 00. We’d be happy to assist you over the phone with our expertise on all things espresso and espresso preparation.

Unfortunately, we may already be in consultations or in the workshop at the moment. If you can't reach us by phone, we recommend that you send us an email. We'll get back to you as soon as possible.

Feel free to contact our Espresso Perfetto by email at any time. You can reach us at the following email addresses:

Düsseldorf Flagship Store: bar@espressoperfetto.de

Erkrath Central Warehouse Online Store: shop@espressoperfetto.de

Düsseldorf Workshop: werkstatt@espressoperfetto.de

Service and Repair in Erkrath: service@espressoperfetto.de

You can find out how to descale your espresso machine in the blog post “Limescale? No, Thanks!” Here you’ll find tips and tricks to prevent limescale buildup in your espresso machine, and if your portafilter machine does end up getting scaled, there’s also a step-by-step guide with product recommendations.

You can find detailed recommendations on how to clean your espresso machine in the blog article "How to clean your espresso machine!" This article explains how and with which tools the individual components of your portafilter machine should be cleaned. These include components such as the steam wand, the brewing groupThe heart of every espresso machine—the brew group! The brew group forms the transition between the boiler and Portafilter. Here is... continue reading, the Portafilter brew screens, the drip tray, and hoses and pipes.

Espresso Perfetto 's Veneto Classico espresso beans Espresso Perfetto a balanced flavor profile with chocolatey notes and low acidity.

Espresso Perfetto 's 70/30 blend Espresso Perfetto an intense aroma and a pleasantly well-rounded flavor.

Cultura Classico espresso beans with a blend of 90% ArabicaThe Arabica bean is large and flat and has a more or less pronounced seam curve depending on its region of origin. With an average height... read more and 10% RobustaVisually, the Robusta bean can be recognized by its small, round shape and straight seam.
The a... read more offers a chocolatey flavor profile.

Often it is due to the grind sizeWhat is the grind size? The grind size refers to the size of the ground coffee particles that result from a coffee grinder. The grind size is..., the extraction timeDuring the extraction time, also known as the flow time, the water releases the aromas and flavors from the coffee beans. If the flow time is too long... continue reading or the water. A grind that is too coarse or a brewing time that is too short will increase the acidity.

With the blog post “Sour Coffee – Tips & Tricks!”, you’ll quickly figure out what the problem is and how to keep your espresso from tasting too sour.

Both our "Espresso Perfetto " organic Fairtrade coffee beans and our " Espresso Perfetto " organic decaffeinated coffee bear the organic certification label, which is governed by the EU Organic Regulation.

The Decaffeinato and Organic Fairtrade coffee varieties bear the Fairtrade seal. Both varieties meet international Fairtrade standards.

Yes, Espresso Perfetto also carries a decaffeinated bean variety under its own brand. It consists of a blend of 90% ArabicaThe Arabica bean is large and flat and, depending on its region of origin, has a more or less pronounced curve along the seam. With an average height... read more and 10% RobustaVisually, the Robusta can be recognized by its small, rounded shape and straight seam.
The a... read more combined and is available as a 500-gram package in the online store or in-store.

Both have their advantages. If you're not sure yet which coffee bean with which flavor profile is right for you, you can check out our online store. There, we describe the specific flavors of our different coffee varieties.

If you’d like to try the flavors in person, you can either stop by one of our locations or simply order a sample pack at a special price. The latter option has the advantage of letting you see firsthand how each bean performs and how you can adjust your coffee grinder and portafilter to get the most out of the coffee beans.

Every now and then, our online store even features special offers that let you save a little money. So it's worth subscribing to our newsletter to make sure you never miss an offer again.

Order coffee beans and barista supplies right now from the comfort of your own home in our online store.

We have a wide selection of espresso glasses, espresso cups, cappuccino cups, and cups for milk-based coffees. In our Espresso Perfetto online store, you’ll find a variety of cup designs from brands such as Espresso Perfetto, Segafredo, Inpetto, Danesi, Universal Caffè, Mamis Caffè, Nuova Point, ECM, Rancilio, Rocket , and La Marzocco.

If you're looking for a simple design, you might like the Nuova Point brand in the Espresso Perfetto online store. The cups are available for both cappuccino and espresso. They feature a solid-color design and come in white, black, red, and brown. This makes them a perfect match for any table setting and any tableware.

The Portofino line from our own brand, Espresso Perfetto , is available in colorful pastel and neon shades with pop art prints. These include neon pink, neon orange, neon green, black with neon yellow, and pastel blue. The Portofino line is available for both cappuccino and espresso.

Espresso Perfetto ’s Linea Mini Espresso cup collection features an elegant, classic design. The cups are white and decorated with a simple print of an espresso machine. The light blue “ Inpetto ” cups for cappuccino, espresso, or latte also stand out with their elegant design and vintage touch.

Our online store carries the "ECM " stone mugs in sizes for both espresso and cappuccino. The organic look of the high-quality stoneware blends seamlessly into a modern interior design and is a timeless companion for true "dolce vita" moments.

Compared to a standard cup, authentic espresso cups offer several advantages: They are smaller and have thicker walls, so the espresso doesn’t seem “lost” in a cup that’s too large, the temperature is retained longer, and the cremaWhat is crema? Crema is the golden-brown, frothy layer that forms on top of a freshly brewed espresso. Crema is an indicator... remains compact and stable for longer. A traditional espresso cup thus enhances the overall taste experience.

For those who value temperature stabilityWhat is temperature stability? Temperature stability refers to an espresso machine’s ability to maintain the water temperature throughout the entire..., a rich variety of flavors, and a velvety crema, insists on a high-quality espresso cup.

Cappuccino cups with a round, wide-mouthed shape and a capacity of about 180 to 250 ml are best suited for latte art. The rounded interior helps blend the milk evenly with the espresso and makes it easier to pour patterns such as hearts, rosettes, or tulips.

Very tall or narrow cups are less suitable for beginners, as it is harder to control the milk in them. Oversized coffee cups can also make practice more difficult because they require more milk foam, and the proportions between espresso and milk aren't always ideal.

If you're just starting out with latte art, you should choose a classic cappuccino cup. It provides the best conditions for developing a feel for the proper pouring technique. As you gain more experience, you can then practice in larger cups for flat whites, caffè lattes, or milk coffee.

In the Espresso Perfetto online store, you’ll find a wide selection of espresso, cappuccino, and latte cups in various designs and colors. When you buy four or more cups at Espresso Perfetto , you’ll save 10%, and when you buy six or more cups of your choice, you’ll save 15%. It’s well worth it, because this way you can put together a harmonious set for yourself and your guests and be perfectly prepared for your next coffee-and-cake get-together.

A single-circuit machine has only one boiler, which is used alternately for brewing and steaming—it cannot do both at the same time. A dual-circuit machine also uses only one boiler, but routes the brewing water through a separate heat exchanger, allowing for simultaneous brewing and steaming.

For beginners, we recommend a single-circuit machine like the Profitec ! or the Quick Mill Pippa 04100. The technology is easy for beginners to understand, and the machines are sturdy and durable.

Yes—for anyone who makes multiple brews a day, regularly prepares milk-based drinks, or wants to experiment with light specialty coffee roasts. However, if you only make one espresso in the morning, you’ll hardly be able to take full advantage of a dual boiler in your daily routine.

A PID controller measures and regulates the boiler temperature in real time, maintaining it precisely at the set value. This ensures a stable brewing temperature over multiple brews—which is especially important for light roasts, which are sensitive to temperature fluctuations.

In dual-circuit systems, the water in the heat exchanger overheats between draws. A Blind brewA blind brew (or cooling flush) refers to the process of running brewing water through the brew group—without coffee grounds. This... read more —that is, briefly letting a small amount of water run through before the actual espresso—flushes out this superheated water and brings the temperature back to the optimal range.

The ideal range is between 90 and 94 °C. Dark roasts benefit from slightly lower temperatures (approx. 90–92 °C), while light roasts benefit from slightly higher temperatures (approx. 94–96 °C).

A vibration pump is more affordable, slightly louder, and perfectly adequate for home use. A Rotary pumpThe rotary pump is a type of pump built into espresso machines that essentially consists of a motor and a pump head. To ensure that an espresso... read more operates more quietly, more smoothly, and is more durable—it is found primarily in higher-priced machines and in professional settings.

Very important—and often underestimated. A high-quality grinder on a simpler machine generally produces better results than a poor-quality grinder on an expensive machine. If you have to allocate your budget, you should take both sides of the equation seriously.

The grinder has a huge impact on the final result. Without the right grinder, you can't fully realize a machine's potential.

Even though the machine heats up quickly, the temperature must first reach brewing groupThe heart of every espresso machine—the brew group! The brew group forms the transition between the boiler and the Portafilter. Here, between... continue reading and to the clamped Portafilter . To ensure a stable brewing temperature, you should allow about 10 to 12 minutes.

Machines with Fast Heat technology reach the desired temperature much faster because the brewing units are equipped with heating diodes and are heated simultaneously. This modern technology noticeably reduces the heating time.

After a few espressos, it becomes second nature—true to the saying, “Practice makes perfect.”

Yes, at Espresso Perfetto , you'll find coordinated sets consisting of a portafilter machine, a coffee grinder, and matching accessories at a discounted price compared to buying the items separately.

The sets combine machines and grinders that are technically and visually compatible—for example, from high-quality brands such as Rocket, ECM, Profitec or Quick Mill with matching grinders from Eureka, Macap, Fiorenzato or Mahlkönig. Espresso Perfetto offers bundles for home use as well as for professional restaurants. The selections change regularly. All current sets and bundles are listed in the Espresso Perfetto online store under “Set Offers.”

Yes, many of our set offers include not only a Portafilter , and espresso grinder, but also the necessary accessories for making espresso.

Standard equipment includes:

• TamperTo distribute the ground coffee as evenly as possible in the Portafilter , it is pressed evenly against the... Read more and tamper station
• milk jug
• Discount Container
• Suitable espresso beans

All products are available individually inthe Espresso Perfetto accessories lineup or as add-ons in many of our bundle and set offers at a discounted price. These offers change regularly.

In most cases, yes. Sets offer a price advantage over buying items separately and ensure that the machine and grinder are perfectly compatible.

In a set, the components are designed to work together: The grinder produces the Grind SizeWhat is grind size? Grind size refers to the size of the ground coffee particles produced by a coffee grinder. The grind size is...that the machine requires, and the set also creates a visually cohesive overall look. This eliminates the need—especially for beginners—to research which grinder is compatible with which machine. You’ll receive a complete starter set that includes all the necessary accessories. Sets are also an efficient solution for food service establishments that need a full set of equipment.

All current offers, discounted items, and promotions are listed under “Sale” in theEspresso Perfetto online store. Discounted portafilter machines, grinders, coffee beans, and accessories are marked accordingly in the store.

Discount promotions, bundle deals, and seasonal sales are also announced well in advance in theEspresso Perfetto newsletter.

Espresso Perfetto regularly offers discount promotions and sales. Recurring events include Black Friday, seasonal promotions such as those for Christmas or the start of the year, as well as clearance sales when manufacturers update models or discontinue certain color options.

In addition, there are regular promotions and bundle deals that aren't tied to any special occasions. All current promotions are listed in the online store and are announced in advance in the newsletter.

Yes, around Black Friday, Espresso Perfetto runs annual promotions with significant discounts on select portafilter machines, grinders, espresso beans, and accessories.

We’ll announce exactly which products are on sale in our online store and in our newsletter well in advance of the promotional week. Since experience has shown that popular appliances and bundle deals sell out quickly during Black Friday, it’s especially worth signing up for our newsletter. That way, you won’t miss the start of the sale.

Yes, at Espresso Perfetto , we regularly offer inspected B-grade items and display models at discounted prices. These are mostly machines and mills that were on display in our stores or show slight signs of wear or packaging damage.

All devices are technically inspected by Espresso Perfetto before sale. This way, you get high-quality, fully functional brand-name devices at significantly reduced prices. Available B-grade items and display models are listed in the Espresso Perfettoonline store or are available at our stores upon request. Inventory changes constantly, so it’s worth checking back regularly.

No, unfortunately, gift cards and discount codes cannot be applied to items that are already on sale. This also includes our bundle deals.

If you have a gift certificate but are still interested in a discounted item, please feel free to contact our customer service team with the relevant product link.

Espresso Perfetto a comprehensive, hassle-free, in-house service from a single source. This includes: consultation, sales, service, and repairs.

Please feel free to contact our customer service team. We review each inquiry on a case-by-case basis.

Unfortunately, gift cards and discount codes cannot be applied to items that are already on sale. If you have a gift card but are still interested in a sale item, please feel free to contact our customer service team with the product link.

No, promotions and coupons cannot be combined. Items that are already on sale are excluded from discount promotions and coupons.

In this case, two discount codes were usually applied by mistake. Since multiple discount promotions cannot be combined, only the discount from one promotion is displayed at checkout.

There are two options here. You can either type " Espresso Perfetto " into Google Maps the old-fashioned way, or you can go to our location finder.

The advantage of our location finder is that you can see right away what to expect at each location. This way, you can find out if there’s a repair drop-off point or a showroom, if you can get a cup of coffee there, and much more. If you’re searching based on specific location criteria, you can even filter your results by the following categories: location type, offers, dining, and services.

Once you've found a suitable location, click "More Info" to learn more about that location.

We have a workshop at the following locations:

• Bochum: Nordring 59
• Düsseldorf: Bilker Allee 228
• Erkrath: 27A Heinrich-Hertz-Straße

If the repair shop is too far away but you'd still like to drop off your espresso machine or coffee grinder in person, you can take it to one of the following drop-off locations:

• Aachen: Kapuzinergraben 19
• Dortmund: Propsteihof 1
• Essen: 162 Rüttenscheider Straße
• Krefeld: Neumarkt 7
• Cologne: Kolumbastraße 8

We offer not only Italian desserts, panini, and sandwiches, but also breakfast at various locations.

These include five locations in Düsseldorf:

• 2e Belsenplatz
• 86 Neusser Street
• 70 Graf-Adolf-Straße
• Grafenberger Allee 400
• 32 Nordstraße

Other locations include:

• Bergisch Gladbach: Hauptstr. 141–143
• Dortmund: Rudolf-Platte-Weg 6
• Hilden: 86 Mittelstraße
• Leverkusen: Friedrich-Ebert-Platz 22
• Mönchengladbach: Am Minto 3
• Neuss: Markt 20–24
• Venlo (Netherlands): Lomstraat 15

Our breakfast can be a classic spread of rolls with various types of sausage and cheese, as well as jam, fruit, and vegetables. If you prefer something sweet, we’ll prepare fresh pancakes with a variety of toppings. For those who prefer something simple, we offer open-faced sandwiches with a fried egg and salad. If you don’t like fried eggs, you can also order scrambled eggs. And fitness enthusiasts can treat themselves to a colorful muesli and fruit bowl. The quick Italian breakfast is available for all ages and includes a croissant and a hot beverage of your choice. For a touch of luxury, try our smoked salmon with horseradish.

From guacamole sandwiches to veggie and salmon platters to omelets in a variety of styles, you'll find everything your heart desires here.

In Germany, we have offices in the following cities:

Aachen, Bergisch Gladbach, Bochum, Bonn, Dortmund, Düsseldorf, Erkrath, Essen, Heidelberg, Hilden, Krefeld, Cologne, Leverkusen, Mönchengladbach, Neuss, Weil am Rhein

However, we're not just in Germany—we're also active internationally. So if you're traveling or living outside of Germany, feel free to visit us at the following locations:

• Netherlands: The Hague and Venlo
• Turkey: Istanbul
• Egypt: Cairo
• Austria: Vienna

We look forward to connecting with coffee lovers from around the world!