FAQ

If a portafilter machine or coffee grinder in our online shop is marked "PRE-ORDER NOW," you can order it as usual and secure a device from the next delivery.

Yes, the request for personal collection should be specified in the order notes. If the customer collects the goods themselves, there are of course no shipping costs.

Espresso Perfetto reservations after full payment has been received. In the event of overselling, notification or reimbursement will be provided.

Orders placed via Espresso Perfetto also be picked up in person at the central warehouse at Heinrich-Hertz-Straße 27a in 40699 Erkrath. The warehouse is open Monday through Friday from 9 a.m. to 4 p.m.

Espresso Perfetto the following payment methods: PayPal, credit card, SOFORT transfer, standard bank transfer, Apple Pay – only works on Apple devices with Apple Pay setup.

Returns Espresso Perfetto possible at Espresso Perfetto . However, the goods must be returned immediately, at the latest within 14 days of cancellation. The goods should be undamaged and, if possible, in their original packaging when returned. The packaging chosen for the return shipment should ensure that the goods are not damaged during shipping.

The return period begins on the day on which you or a person designated by you (not the delivery person) took possession of the last item and ends 14 days later.

For regular deliveries over a specified period, the deadline ends 14 days after receipt of the first delivery.

This means that the withdrawal period runs for exactly 14 days from this point in time, after which the right of return expires.

Within the scope of the right of withdrawal, the buyer bears the return shipping costs.

We ship packages with DHL and UPS and charge €4.90 for shipping within Germany.

Within Germany, we offer free shipping on orders over €80.00.

For EU shipping, we charge a flat rate of €35 for a total weight of up to 28 kg.

If the package weighs more than 28 kg, the costs for the respective delivery country will be calculated at checkout.

Delivery within Germany usually takes 3–5 business days.

For EU shipping, please allow 5–7 business days for delivery.

Yes, Espresso Perfetto repair and maintenance services for espresso machines and grinders. Our experienced craftsmen and experts take care of repairs and use original replacement parts. During the one-year warranty period for items from our online shop, repairs are free of charge if a fault occurs. All repairs are carried out in-house in Düsseldorf and Erkrath. Warranty devices are given priority.

Yes, you can replace parts yourself, but you should always use original parts from the relevant brand to avoid further damage. Repair and maintenance kits are available to make replacement easier.

First check whether the water level is correct, whether cleaning is necessary, or whether the grind sizeWhat is the grind setting? The grind setting refers to the size of the ground coffee particles produced by a coffee grinder. The grind setting is... If the problems persist, a replacement part may be defective and repair may be necessary. In this case, you can use our repair service at any time.

You can find replacement parts for your espresso grinder or portafilter machine in our online shop. From containers, individual grinding discs, brew water distributors, and check valves to filter baskets, brew head gaskets, and much more, we have everything in stock.

If you have any questions, please feel free to call us at 0211 – 30 14 25 00. We look forward to helping you with our expertise on all aspects of espresso and espresso preparation.

You are welcome to contact our Espresso Perfetto by email at any time. You can reach us at the following email addresses:

Flagship Store Düsseldorf: bar@espressoperfetto.de

Online Shop Central Warehouse Erkrath: shop@espressoperfetto.de

Workshop in Düsseldorf: werkstatt@espressoperfetto.de

Service and repair in Erkrath: service@espressoperfetto.de

You can find out how to descale your espresso machine in the blog article "Limescale? No, thank you!" Here you will find tips and tricks to prevent limescale build-up in your espresso machine, and if your portafilter machine does become calcified, there are also step-by-step instructions with corresponding product recommendations.

You can find detailed recommendations on how to clean your espresso machine in the blog article "How to clean your espresso machine!" This article explains how and with which tools the individual components of your portafilter machine should be cleaned. These include components such as the steam wand, the brewing groupThe heart of every espresso machine—the brew group! The brew group forms the transition between the boiler and Portafilter. Here is... continue reading, the Portafilter brew screens, the drip tray, and hoses and pipes.

Espresso Perfetto 's Veneto Classico espresso beans Espresso Perfetto a balanced profile with chocolatey notes and low acidity.

The 70/30 blend from Espresso Perfetto an intense aroma and a pleasantly rounded flavor.

Cultura Classico espresso beans with a blend of 90% ArabicaThe Arabica bean is large and flat and has a more or less pronounced seam curve depending on its region of origin. With an average height... read more and 10% RobustaVisually, the Robusta bean can be recognized by its small, round shape and straight seam.
The a... read more offers a chocolatey flavor profile.

Often it is due to the grind sizeWhat is the grind size? The grind size refers to the size of the ground coffee particles that result from a coffee grinder. The grind size is..., the extraction timeDuring the extraction time, also known as the flow time, the water releases the aromas and flavors from the coffee beans. If the flow time is too long... continue reading or the water. A grind that is too coarse or a brewing time that is too short will increase the acidity.

With the blog article "Sour coffee – tips & tricks!", you can quickly find out where the problem lies and how you can prevent your espresso from tasting too sour.

Espresso Perfetto a comprehensive, worry-free service from a single source. This includes: consultation, sales, service, and repairs.

Please feel free to contact our customer service team. We review each request individually.

Unfortunately, vouchers and discount codes cannot be used on items that are already discounted. If you have a voucher and are still interested in a discounted item, please contact our customer service team with the relevant product link.

No, promotions and vouchers cannot be combined. Items that are already discounted are excluded from the application of discount promotions and vouchers.

In this case, two discount codes were incorrectly applied in most cases. Since multiple discount promotions cannot be combined, only the discount from one promotion is displayed at checkout.